Your Feedback

Thorn strive hard to provide the kind of service that our customers really deserve and we are lucky enough to have a small team of dedicated people and avid jewellery fans themselves each capable of providing service that you would expect when purchasing a high end branded product. So, it’s always great to hear that we are getting things absolutely right and equally when things haven’t gone exactly to plan but we’re still appreciated when we go that extra mile to sort things out quickly.

We always appreciate your comments and suggestions how we can improve the site and which designers you would like to see join the Thorn family.

Here are some of the amazing comments we have had over the last year and we appreciate the time you have taken to send them.

Thank you so much

Mark, Director Sales & Marketing

"Mark just to let you know that I have received the zigzag cufflinks and they are totally fabulous. Thank you so much for your help with my order. Hope you have a great Christmas and I'll be in touch in the New Year regarding Sarah Jordan rings! Cheers and thanks again" (UK, Dec-2010)

"Can't wait to show it off (it truly will be a conversation starter). Thanks for all your diligence. You can be certain I will be ordering from you again. Best regards and thanks for excellent service." (Italy, Dec-2010)

"Just wanted to email and say thank you for your quick delivery and amazing service. There going to make an excellent Christmas present. Thanks again," (UK, Dec 2010)

"You have a great customer service. I’ll recommend you to my friends." (UK, Nov-2010)

"Just to let you know that the bracelet arrived on Monday and it fits a treat. Thanks for the great service. I'll definitely recommend you to others." (UK, Oct-10)

"Just wanted to write to say that the cufflinks arrived the other day. I am really pleased with them. Happy customer all round. Regards," (UK, Jul-2010)

"I just wanted to let you know that Chris's ring arrived on Friday morning and it fits perfectly! Thank you so much for all of your help and sorting out the exchange for us, it is really appreciated and excellent customer service." (UK, Jun-2010)

"Many thanks for a top drawer service. All the very best." (UK, Jun-2010)

The cufflinks have just arrived thank you so much for the amazingly speedy delivery! they are wonderful! Thank you," (UK, Jun-2010)

"We received the cufflinks yesterday and they are wicked cool, thank you so much you're the only ones that would ship out of the UK (free of charge)." (USA, Jun-2010)

"OH MY GOD!!! Not even in my WILDEST dreams could I have ever imagined such an exquisite piece of jewelry. Hats off to Stephen Webster for such a unique and ingenious design, and to Thorn for making it available to me. Thx a million," (Italy, May-2010)

"I have received my onyx ring all repaired and like new. Your sales service was excellent and now I can say your aftersales service is just as good. I will definitely recommend your site/shop to friends and will not hesitate purchasing again from you. Thanks again, Best regards," (UK, May-2010)

"Mark. Yur the man! Will be wearing at a do tonite. Fantastic service and I will be Back, Cheers" (UK, May-2010)

"It's perfect. And thanks for your excellent - and prompt - service." (UK, Feb-10)

"I have the compass pendant, it is really nice, thank you again!! I will definitely buy from you again in the future." (USA, Feb-10)